Thursday, May 27, 2010

Very disappointing

So I've been on the quest for a sundress, and have so far not found anything. I saw some nice ones at and decided to go in and try some on. Here's a copy of an email I sent to their customer service :

" I will admit it's been a few years since I've bought anything from Old Navy, I find the sizing to be a bit odd. However, the selection of clothes has always been attractive and eye catching. So imagine my surprise and frustration when I go to shop in a store and find that the Plus Size section does not seem to exist anymore. Sure, enough I check your store's website, and I find that the Plus Size line is sold online only. Well, that can be ok if the sizing is consistent, however Old Navy's sizing has always been poor. In addition to charging the standard delivery fee, the customer now also needs to pay to have items returned as you don't accept Plus Size merchandise returns at the store. Why are you charging plus size customers to essentially try on your clothes? This isn't right, it's discrimination! Plus sized women have just the same right to try on clothes for free as regular women. I'm extremely disappointed in the brand and will not be shopping for anyone in my family at Old Navy ever again.

Extremely Pissed Off. "

1 comment:

  1. Ugh, I completely agree. I've heard many other bloggers make this same argument - both plus size and petite. It's not fair, and it puts an undue financial strain on anyone who is "non-standard" size. If you're going to only offer certain sizes/cuts online, you NEED to pay return shipping, and the argument could be made for free shipping in general!

    My house is not a dressing room! Very disappointing indeed. I'm glad you emailed them.